CITY ride FAQ's - Frequently Asked Questions Support Center

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How long will the driver be waiting for me on the pick-up location?

On transfer rides, our drivers are instructed to wait at least 60 minutes for our guests. The driver thereafter will try to get in touch with you via the specified telephone number. At the same time, our CITYRIDE PASSENGER TRANSPORTATION office is trying everything to find out the reason for the delay. Your request for transportation in one of our vehicles is our top priority, but if no contact can be made, the entitlement to the performance of the carriage expires and the booking will be considered as a no-show and will be charged.