CITY ride FAQ's - Frequently Asked Questions Support Center

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What are your standard cancellation policies?

Bookings can be cancelled free of charge up to 12 hours before the scheduled pick-up time. In case of a cancellation 12 hours or less prior to the scheduled start, we charge 75% of the initial booking amount. Cancellations less than 2 hours prior to Pick-Up will be charged with 100%. There may be deviations from this rule for certain vehicle types and for bookings abroad. This will be explicitly noted in our booking confirmation.